English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies by Asking Follow-Up Questions After a Service Failure – English for Chef – Advanced Level

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by

Michael Carter
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Emergency
A sudden serious problem needing quick action.
Service
The act of helping or serving customers.
Follow-up
An action done after something to check or improve it.
Complain
To say something is wrong or not good.
Apologize
To say sorry for a mistake or problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Emergency
Service
Follow-up
Complain
Apologize
An action done after something to check or improve it.
To say something is wrong or not good.
A sudden serious problem needing quick action.
To say sorry for a mistake or problem.
The act of helping or serving customers.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Emergency” mean?
4. What does “Service” mean?
5. What does “Follow-up” mean?
6. What does “Complain” mean?
7. What does “Apologize” mean?

Practice more with this lesson: