Vocabulary Flashcards and Quiz of Training New Staff to Handle a Client Misunderstanding – English for Cashier – Advanced Level

Reassure
To say or do something to make someone feel less worried
Misunderstanding
A failure to understand something correctly
Apologize
To say sorry for a mistake or problem
Calm
Not angry or upset
Patience
The ability to wait without getting angry

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Reassure
Misunderstanding
Apologize
Calm
Patience
To say or do something to make someone feel less worried
Not angry or upset
The ability to wait without getting angry
A failure to understand something correctly
To say sorry for a mistake or problem

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Reassure” mean?
4. What does “Misunderstanding” mean?
5. What does “Apologize” mean?
6. What does “Calm” mean?
7. What does “Patience” mean?

Practice more with this lesson: