Laura trains Kevin on how to calm a client. They talk about solving a problem at the cashier desk. Kevin learns to reassure the client and fix the issue.
Vocabulary:
Reassure: To say or do something to make someone feel less worried
Misunderstanding: A failure to understand something correctly
Apologize: To say sorry for a mistake or problem
Calm: Not angry or upset
Patience: The ability to wait without getting angry
Practice more with this lesson:
