English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Apology and Compensation – English for Cashier – Easy Level

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by

Michael Carter
in
Complaint
A problem or issue someone tells about.
Apologize
To say sorry for a mistake.
Compensation
Something given to make up for a problem.
Refund
Money given back for a returned item.
Patient
Able to stay calm and wait without anger.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Refund
Patient
Money given back for a returned item.
Something given to make up for a problem.
A problem or issue someone tells about.
To say sorry for a mistake.
Able to stay calm and wait without anger.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Refund” mean?
7. What does “Patient” mean?

Practice more with this lesson:


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