Paul is training Olivia as a new cashier. Olivia faces a complaint from a customer. Paul helps her handle it with an apology and compensation.
Vocabulary:
Complaint: A problem or issue someone tells about.
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Refund: Money given back for a returned item.
Patient: Able to stay calm and wait without anger.
Practice more with this lesson:
