Jessica and David discuss how to handle emergencies and customer objections. They talk about following up on previous work in a busy store. The conversation shows good ways to stay calm and solve problems.
Vocabulary:
Objection: A reason for disagreeing or refusing
Emergency: A sudden serious situation needing quick action
Apologize: To say sorry for a mistake
Refund: Money returned to a customer
Replacement: Something given instead of a broken or missing item
Practice more with this lesson:
