Emma is a cashier who helps a customer with a complaint. She listens carefully and explains the steps to fix the problem. They work together to solve the misunderstanding.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Receipt: A paper that shows what you bought and paid for.
Refund: Money given back when something is wrong with a purchase.
Charge: The amount of money asked for a product or service.
System: A set of connected parts working together, like a computer program.
Practice more with this lesson:
