English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints by Escalating Issues Remotely – English for Brand Manager – Medium Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not satisfactory.
Escalate
To increase or raise a problem to a higher level.
Delivery
The act of bringing goods to a customer.
Apologize
To say sorry for a mistake or problem.
Logistics
The planning and management of moving goods.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Escalate
Delivery
Apologize
Logistics
To say sorry for a mistake or problem.
The act of bringing goods to a customer.
To increase or raise a problem to a higher level.
A statement that something is wrong or not satisfactory.
The planning and management of moving goods.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Escalate” mean?
5. What does “Delivery” mean?
6. What does “Apologize” mean?
7. What does “Logistics” mean?

Practice more with this lesson: