Emily is a brand manager working from home. She gets a complaint from a customer. Emily decides to escalate the issue to her manager, Mark.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Escalate: To increase or raise a problem to a higher level.
Delivery: The act of bringing goods to a customer.
Apologize: To say sorry for a mistake or problem.
Logistics: The planning and management of moving goods.
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