English Lessons

Vocabulary Flashcards and Quiz of Handling a Customer Complaint During Peak Hours โ€“ English for Brand Manager โ€“ Advanced Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake or problem
Compensation
something given to make up for a loss or problem
Inconvenience
a problem or difficulty caused to someone
Resent
to send something again
Peak hours
the busiest time when many customers need service

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Inconvenience
Resent
Peak hours
the busiest time when many customers need service
to send something again
something given to make up for a loss or problem
to say sorry for a mistake or problem
a problem or difficulty caused to someone

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œCompensationโ€ mean?
5. What does โ€œInconvenienceโ€ mean?
6. What does โ€œResentโ€ mean?
7. What does โ€œPeak hoursโ€ mean?

Practice more with this lesson:


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