Michael, a brand manager, faces a problem during busy hours. He apologizes and offers compensation to a customer. They work to solve the issue quickly.
Vocabulary:
Apologize: to say sorry for a mistake or problem
Compensation: something given to make up for a loss or problem
Inconvenience: a problem or difficulty caused to someone
Resent: to send something again
Peak hours: the busiest time when many customers need service
Practice more with this lesson:
