William, a brand manager, talks with Laura about a service failure. He guides her step-by-step on how to fix the problem. They plan how to help the customer and save the sale.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Sincerely: In a genuine and honest way.
Solution: A way to fix a problem.
Improve: To make something better.
Practice more with this lesson:
