Jessica is a bank teller. Robert is a customer. They talk to fix a problem with Robert’s account.
Vocabulary:
Charge: An amount of money asked for a service or product.
Refund: Money given back to someone after a mistake or return.
Account: A record of financial transactions for a customer.
Confirmation: A message that shows something has been done or agreed.
Business days: Working days when banks and offices are open.
Practice more with this lesson:
