Mia received a complaint from a customer. She wants to write an email to her manager. She needs help to escalate the issue properly.
Vocabulary:
Escalate: to raise or increase the seriousness of a situation
Feedback: information about how well something is done
Complaint: a statement that something is wrong or not good
Manager: a person who is in charge of a team or work
Professionalism: the skill and good behavior expected in a job
Practice more with this lesson:
