Olivia, a bank teller, faces a difficult problem. She talks with David, her manager, to find a solution. They work together to help a customer.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Balance: The amount of money in an account
Transaction: An action of money moving in or out
Support: Help or assistance
Customer: A person who uses a service or buys goods
Practice more with this lesson:
