William, a bank teller, must explain a problem to senior management. He apologizes and offers compensation. The conversation shows how to handle such situations politely.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Refund: Money returned to a customer.
Mistake: An error or wrong action.
Management: People who control a company.
Practice more with this lesson:
