Vocabulary Flashcards and Quiz of Closing a Conversation After a Service Failure - English for Archivist - Advanced Level

Apologize

To say sorry for a mistake.

Sincere

Genuine and honest feelings.

Patient

Able to wait calmly without anger.

Professional

Behaving in a polite and skilled way.

Respect

Showing care and understanding for others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Apologize

Sincere

Patient

Professional

Respect

Genuine and honest feelings.

Behaving in a polite and skilled way.

To say sorry for a mistake.

Showing care and understanding for others.

Able to wait calmly without anger.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?

4. What does “Sincere” mean?

5. What does “Patient” mean?

6. What does “Professional” mean?

7. What does “Respect” mean?

Vocabulary Flashcards and Quiz of Closing a Conversation After a Service Failure – English for Archivist – Advanced Level