Anna trains Michael on how to end a talk well after a mistake. They practice polite and professional ways to close. This helps keep good customer relations.
Vocabulary:
Apologize: To say sorry for a mistake.
Sincere: Genuine and honest feelings.
Patient: Able to wait calmly without anger.
Professional: Behaving in a polite and skilled way.
Respect: Showing care and understanding for others.
Practice more with this lesson:
