English Lessons

Vocabulary Flashcards and Quiz of Handling a VIP Customer Complaint in Architecture Sales – English for Architect – Advanced Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Delay
A situation where something happens later than planned.
Satisfaction
The feeling of being pleased or happy with something.
Quality
How good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Delay
Satisfaction
Quality
How good or bad something is.
The feeling of being pleased or happy with something.
To say sorry for a mistake or problem.
Something given to make up for a loss or problem.
A situation where something happens later than planned.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Delay” mean?
6. What does “Satisfaction” mean?
7. What does “Quality” mean?

Practice more with this lesson:


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