Jessica, an architect, talks with Kevin, a VIP customer. Kevin is unhappy with the service. Jessica apologizes and offers a solution to fix the problem.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Delay: A situation where something happens later than planned.
Satisfaction: The feeling of being pleased or happy with something.
Quality: How good or bad something is.
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