Emily and Michael discuss how to handle complaints after a problem during an animation project. They talk about listening, understanding, and fixing the issue. This helps keep clients happy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delay: When something happens later than planned.
Frustration: Feeling upset because things do not go well.
Solution: A way to fix a problem.
Trust: Belief that someone will do the right thing.
Practice more with this lesson:
