Olivia and James discuss a recent complaint from a client. They work to find the root cause and plan the next steps. The goal is to improve their advertising service.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory
Root cause: The main reason something happens
Follow up: To check or continue work after an initial action
Audience: The group of people targeted by an advertisement
Feedback: Information about reactions to a product or service
Practice more with this lesson:
