Mark, an advertising manager, talks with Emily about a complaint. They clear up a misunderstanding. Mark ends the conversation politely.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Misunderstanding: A failure to understand something correctly.
Offer: A special price or deal for a product.
Discount: A reduction in the usual price.
Feedback: Information about how good or bad something is.
Practice more with this lesson:
