English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with a Difficult Client – English for Actor – Easy Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Frustration
Feeling upset because something is not working well.
Refund
Money given back for a bad product or service.
Patience
The ability to wait calmly without getting angry.
Feedback
Information about how good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Frustration
Refund
Patience
Feedback
Information about how good or bad something is.
Feeling upset because something is not working well.
The ability to wait calmly without getting angry.
Money given back for a bad product or service.
A statement that something is wrong or not good.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Frustration” mean?
5. What does “Refund” mean?
6. What does “Patience” mean?
7. What does “Feedback” mean?

Practice more with this lesson: