Michael talks to Jessica, a client who is upset. He listens carefully and tries to help. They work together to solve the problem.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Frustration: Feeling upset because something is not working well.
Refund: Money given back for a bad product or service.
Patience: The ability to wait calmly without getting angry.
Feedback: Information about how good or bad something is.
Practice more with this lesson:
