Laura trains new staff on how to find root causes of problems. Michael acts as a difficult client. They practice solving customer issues calmly.
Vocabulary:
Root cause: The main reason for a problem.
Refund: Money given back for a wrong product or service.
Prioritize: To treat something as more important than others.
Communication: The act of sharing information.
Delay: When something happens later than expected.
Practice more with this lesson:
