Laura and Kevin are actors in a compliance check. Laura apologizes for a problem and offers compensation. Kevin responds to the apology and discusses the issue.
Vocabulary:
Inconvenience: A problem or trouble that causes difficulty
Refund: Money returned to someone who paid for something
Discount: A reduction in the usual price
Patience: The ability to wait without getting upset
Satisfied: Feeling happy because needs are met
Practice more with this lesson:
