Sarah trains Mark during a system outage. They talk about how to ask follow-up questions. This helps Mark learn to manage wedding planning problems.
Vocabulary:
Outage: A time when a system is not working
Follow-up: A question or action to get more information
Backup: A copy of data or system for emergencies
Client: A person who hires services
Manager: A person who is in charge of others
Practice more with this lesson:
