Olivia is a wedding planner. She talks to Daniel, a sales manager. They discuss a system outage problem and how to solve it quickly.
Vocabulary:
Escalate: To make a problem more serious quickly.
Outage: A time when a system is not working.
Backup: An extra system used if the main one fails.
Delay: To make something happen later than planned.
Trust: Belief that someone will do what is right.
Practice more with this lesson:
