Sophia and Paul talk about a new wedding planner. They discuss how to handle complaints carefully. They want to write down the problems clearly.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Document: To write down information carefully.
Onboard: To bring a new person into a team or job.
Concern: A worry or problem someone has.
Polite: Showing good manners and respect.
Practice more with this lesson:
