Robert is training Mia as a new wedding planner. Mia faces a complaint from a client. Robert helps her apologize and offer compensation.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Discount: A reduction in price.
Confident: Feeling sure about doing something.
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