Daniel trains Jessica on what to do when the system is down. They talk about how to report problems quickly. Jessica learns how to handle the situation calmly.
Vocabulary:
Escalate: To raise a problem to a higher level.
Outage: A time when a system is not working.
Delay: When something happens later than planned.
Emergency: A serious or dangerous situation needing quick action.
Inform: To tell someone about something.
Practice more with this lesson:
