David, a warehouse manager, talks with Jessica about a problem. They discuss how to update the project and handle a VIP customer. They decide to escalate the issue carefully.
Vocabulary:
Escalate: To raise or increase the seriousness of a problem
Shipment: Goods sent from one place to another
Delay: To make something happen later than planned
Customer: A person who buys goods or services
Apologize: To say sorry for a mistake or problem
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