Sophia, a warehouse manager, talks to Paul from technical support. They prepare for a meeting with senior management. They discuss how to answer tough questions and objections.
Vocabulary:
Objection: A reason to disagree or oppose something.
Downtime: Time when a system is not working.
Training: Teaching people the skills they need.
Management: People who run a company or department.
Confident: Feeling sure about your abilities.
Practice more with this lesson:
