Michael and Jessica discuss a recent service failure in their warehouse. They talk about how to handle objections from clients. They plan steps to fix the problem and keep clients happy.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Shipment: Goods sent from one place to another.
Delay: To make something happen later than planned.
Apologize: To say sorry for a mistake or problem.
Assure: To promise or say something to make someone feel better.
Practice more with this lesson:
