Mark, a warehouse manager, calls a client to discuss a problem. The client is upset about a late delivery. Mark tries to solve the issue calmly.
Vocabulary:
Delivery: The act of bringing goods to a place
Shipment: Goods sent from one place to another
Packing: Putting items into boxes or containers
Apologize: To say sorry for a mistake
Guarantee: A promise that something will happen
Practice more with this lesson:
