Daniel is a warehouse manager. Sarah is a compliance officer. They discuss a complaint during a compliance check.
Vocabulary:
Complaint: A statement about a problem or bad situation.
Escalate: To make a problem more serious by asking for help.
Shipment: Goods sent from one place to another.
Damaged: Hurt or broken so it is not perfect.
Compliance: Following rules or laws carefully.
Practice more with this lesson:
