Mia trains Mark on how to apologize and offer compensation. They discuss unclear requirements in warehouse work. Mark learns how to handle customer problems well.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Unclear: Not easy to understand.
Discount: A reduction in price.
Delivery: The act of bringing goods to a place.
Practice more with this lesson:
