Olivia and Michael discuss how to write emails step-by-step. They focus on managing communication during a system outage at their restaurant. This helps keep customers informed and calm.
Vocabulary:
Outage: A time when a system is not working
Subject line: The title of an email
Apology: Saying sorry for a problem
Patience: The ability to wait calmly
Contact: A way to reach someone for help
Practice more with this lesson:
