William talks to Mia about a problem at work. Mia is a new waiter. They discuss how to handle negative feedback.
Vocabulary:
Feedback: Information about how good or bad something is
Escalate: To take a problem to a higher level for help
Manager: A person who is in charge at work
Polite: Showing good manners and respect
Customer: A person who buys or uses a service
Practice more with this lesson:
