Mark is a waiter during a system outage. He talks with Olivia, the technical support staff. They discuss how to set priorities to help customers.
Vocabulary:
Urgent: Needing quick action or attention
Priority: Something that is more important than others
Outage: A time when a system is not working
Allergy: A reaction to something harmful to the body
Technical: Related to technology or machines
Practice more with this lesson:
