Emily trains Robert on handling urgent requests. They practice how to answer customer objections. This helps Robert improve his skills as a waiter.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Urgent: Needing quick action or attention.
Polite: Showing good manners and respect.
Apologize: Say sorry for a mistake or problem.
Assure: Tell someone something is true to make them feel better.
Practice more with this lesson:
