Mark teaches Mia how to ask follow-up questions after getting negative feedback from customers. They practice polite ways to understand problems better. This helps improve customer service skills.
Vocabulary:
Feedback: Information about how good or bad something is
Polite: Showing good manners and respect
Complaint: A statement that something is wrong or bad
Confident: Feeling sure about your abilities
Manager: A person in charge of a business or team
Practice more with this lesson:
