Sarah is a waiter who gets a complaint from a customer. She talks with Robert, the manager, to solve the problem. They discuss how to improve the service.
Vocabulary:
Complaint: A statement that something is wrong
Apologize: To say sorry for a mistake
Service: Helping customers in a restaurant or store
Kitchen: The place where food is cooked
Dessert: Sweet food eaten after a meal
Practice more with this lesson:
