Daniel is a waiter dealing with an emergency at the restaurant. He explains a complex issue to Emily, a client. He reassures her to keep her calm.
Vocabulary:
Emergency: A sudden serious problem needing quick action.
Reassure: To say something to make someone feel less worried.
Complex: Not simple; having many parts.
Control: To have power over something and manage it.
Honest: Telling the truth and being trustworthy.
Practice more with this lesson:
