Mark is a waiter at a busy restaurant. Anna is a customer with a complaint. Mark asks questions to understand and solve the problem.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Dish: Food prepared and served to eat.
Refund: Money given back for something unsatisfactory.
Kitchen: Place where food is cooked in a restaurant.
Waiter: A person who serves food in a restaurant.
Practice more with this lesson:
