Mark is a waiter who listens to a customer’s complaint. He helps Emily by giving clear steps to solve the problem. They talk about how to fix the issue calmly.
Vocabulary:
Complaint: A statement that something is wrong.
Meal: Food eaten at a certain time.
Kitchen: A place where food is cooked.
Service: Help given to customers.
Fix: To repair or make better.
Practice more with this lesson:
