Emily and James talk about a problem with a difficult client. They want to find a good way to handle the situation. They share their ideas during the feedback session.
Vocabulary:
Client: A person who buys a service.
Rude: Not polite or respectful.
Manager: A person in charge of workers.
Complain: To say you are not happy.
Calm: Not angry or upset.
Practice more with this lesson:
