Linda is a waiter who made a mistake with an order. She talks to Michael, the customer, to apologize. She offers a solution to fix the problem.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: A time when something is late.
Order: A request for food or items.
Kindness: Being nice and helpful to others.
Practice more with this lesson:
