Olivia, a video editor, talks to Mark about a problem with his video. She apologizes and offers compensation. They discuss how to fix the issue.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Delay: a late arrival or slow progress
Refund: money returned for a problem or mistake
Subtitles: words shown on screen to explain speech
Practice more with this lesson:
